Unpaid accounts threaten the fiscal health of your hospital. Claim Services retrieves information critical to successful claim processing — quickly and accurately, before expiration deadlines. Claim Services is designed to be an extension of our client hospitals’ business office.

Our commitments:
  •  Complete client requests in 30 days or less
  •  Charge a flat fee — and only for success
  •  Help limit accounts sent to collection
  •  Help reduce write-offs and accounts receivable days
  •  Save money for our clients while assisting their patients

Claim Services streamlines the claim process, enabling our clients
to get paid faster, reduce days in accounts receivable, and lower reimbursement costs.

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Claim Services staff realizes that how we conduct ourselves with patients and their families reflects on our client hospitals. Our staff approaches each contact in a professional, sensitive manner while working hard to successfully complete each client request.

  •  Our offices are staffed six days a week, 12 hours a day to ensure contact with hard-to-reach patients.
  •  Claim Services’ staff can arrange personal patient visits to fulfill client requests.
  •  Non-English-speaking patients are contacted by staff members fluent in their primary language.

Our efforts help patients get through the billing process while promoting a good patient experience — maintaining a positive image of the hospital.

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Keith Kilroy
Founder and President
Keith is the entrepreneurial founder and president of Claim Services, Inc. Keith founded Claim Services over 17 years ago after deciding an opportunity existed for hospitals to improve their claim processing by retrieving missing documents which hindered the process. Keith reasoned that an intangible, yet important benefit for the hospital was to assist patients through this process – optimizing claim resolution while improving the hospital’s perception in the community.

Bill Kilroy
Bill heads up the legal and corporate development aspects of the firm. Bill’s activities include contract negotiations, developing business alliances and providing strategic direction to the firm.

Kevin Willis
Kevin leads the CSI Medicare Solutions Team. Prior to joining Claim Services, he was a Medicare Secondary Payer auditor and educator in Illinois, Indiana, Ohio and Kentucky. Kevin’s expertise is well-known
and sought-after for seminars and conferences.

Our Staff
There are no health care novices at Claim Services. Our staff, most of whom have been with Claim Services for 10 years or more, have extensive experience in the health care business. We know the right questions to ask, the right procedures, the right forms. Our people have worked with major group health plans, hospital business offices, labor union benefit departments and Medicare.

Our goal is to help client hospitals process claims quickly and efficiently and to help the patient avoid future headaches. No high-pressure tactics — just friendly service to our clients and our clients’ customers.